I recently, went to a Lululemon store and got a taste of
their legendary customer service. Upon entering the store, I was immediately
greeted. As I was returning the
greeting, the sales person looked me up and down with disapproval. She and all the other sales people offer no
additional help, as I looked around the store. Oh lulu why don’t you love me?
What if I lost 10 lbs? 15 lbs? 50 lbs? I
mean, I actually fit in the clothes you make-so what is the problem?
The problem is
the Lululemon brand is rude and snobby. Even the employees say
so: “better in the moment than in retrospect”, “great with someone with no life
commitments”, “run by mean, stupid and insecure sorority girls.” Yet we all keep going there? Why???
Because Lululemon makes the best damn workout clothes!
When I am in
squat with a 100lbs+ on my back, when I am at yoga in some twisted upside down
position or when I am running, I know those my lulus won’t rip, sag or fail
me. I have total confidence, that in my
lulu pants, I won’t hear a tearing sound and have my hoo-haw exposed (That’s
right, hoo-haw, check the Urban
Dictionary if needed). Lululemon has
unbeatable QUALITY. That alone makes me swallow the
rudeness. But on top of that, they make
some of the most stylish and figure- flattering clothes, which make me squeal
like a girl “that is soooooo cute!!!” I
am lulu smitten.
I know it sounds
like I am in a bad romance. To be fair,
the description on their website “Lululemon makes technical athletic clothes
for yoga, running, working out and most other sweaty pursuits” promises nothing
about customer service. Besides, if the
in-store service gets too abusive, I can always shop on-line. So go on with the judging looks. Hell, call me
an Orca to my face. Just don’t stop making adorable quality clothes that make
me workout with confidence.
I know this post
started off sounding like a rant about Lululemon, but that wasn’t my intent. I
think the “culture” at Lululemon ultimately drives the superior quality and
stylish products they produce. The
moral of this story is to rise above rudeness and get what you want and need
from the experience. Also, it
helps to poke a little fun at it…hey lulu- does this squat make YOUR shorts
look fat?
Links to less than stellar Lululemon experiences:
*Employee quotes came from http://www.glassdoor.com/Reviews/lululemon-Reviews-E42589.htm
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